Privacy Policy
IBTutors ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you use our tutoring services or visit our website.
1. Information We Collect
1.1 Personal Information: We collect personal information that you voluntarily provide to us when you register on our website, express interest in our services, or otherwise contact us. This personal information may include, but is not limited to:
- Name, address, phone number, and other contact details
- Educational information such as school, grade level, and subjects of interest
- Parent/guardian information for students under 18 years of age
- Payment information (processed through secure third-party payment processors)
1.2 Automatically Collected Information: When you visit our website, we may automatically collect certain information about your device and usage patterns. This information may include:
- IP address and device identifiers
- Browser type and version
- Pages visited and time spent on those pages
- Referral sources and clickstream data
- General geographic location (country or city)
2. How We Use Your Information
2.1 Service Provision: We use your information to provide and improve our tutoring services, process payments, schedule sessions, and communicate with you about your tutoring needs and progress.
2.2 Communications: With your consent, we may use your contact information to send you newsletters, marketing communications, and updates about our services. You can opt out of these communications at any time.
2.3 Improvement and Analysis: We use aggregated and anonymized data to analyze usage patterns, improve our website functionality, and enhance our services.
2.4 Legal Compliance: We may use and disclose your information as required by applicable law, regulation, legal process, or governmental request.
3. Data Storage and Security
3.1 Data Protection: Your data is stored securely in compliance with Luxembourg and EU data protection laws, including the General Data Protection Regulation (GDPR). We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.
3.2 Retention Period: We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.
3.3 Third-Party Service Providers: We may engage trusted third-party companies and individuals to facilitate our service, provide the service on our behalf, or assist us in analyzing how our service is used. These third parties have access to your personal information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
4. Your Rights
4.1 Access and Control: Under the GDPR and other applicable data protection laws, you have certain rights regarding your personal information:
- Right to access and obtain a copy of your personal information
- Right to rectify any inaccurate or incomplete personal information
- Right to erasure of your personal information under certain circumstances
- Right to restrict or object to the processing of your personal information
- Right to data portability
- Right to withdraw consent at any time, where we rely on consent as the legal basis for processing
4.2 Exercise Your Rights: To exercise any of these rights, please contact us using the information provided in the "Contact Us" section below. We will respond to your request within 30 days.
5. Cookies and Tracking Technologies
5.1 Cookies: We use cookies and similar tracking technologies to track activity on our website and store certain information. Cookies are files with a small amount of data that may include an anonymous unique identifier. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.
5.2 Types of Cookies We Use: Essential cookies for website functionality, analytical cookies to understand how you interact with our website, and marketing cookies to deliver targeted advertisements.
6. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes.
7. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us using the contact form on our website or by mail at our physical address in Luxembourg.